Cancellation Policy

Colors by Jordan disclaims any responsibility for packages that are lost, stolen, or damaged, as well as for delays caused by office operations, weather conditions, holidays, or errors made by customers in their orders or services. A late arrival of 15 minutes will incur a $20 fee, and arriving 30 minutes late will result in the cancellation of the appointment. Please be aware that there are no refunds or exchanges; however, we will address any hair-related issues reported within 24 hours of the appointment. Deposits are non-refundable, and same-day cancellations will result in the deposit being non-transferable.

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